Australian Capital Territory, Australia

Your Payment Options

We accept payments via Credit card, Eftpos, Cash and Cheque. Cheques to be made out to Arthritis ACT. Bank Transfers can be made to:

Westpac Bank
BSB 032 719
Acc 209864


At Arthritis ACT we understand that it is not always easy to afford private therapy.  Below you will find a list of financial assistance options available. 

My Aged care

If you have a funding package, we will send all invoices direct to your plan manager for payment. If you do not have a funding package but are entitled to a rebate, we are currently in the process of becoming an Aged Care Provider so that you can make a claim. For further information on My Aged Care please visit


If you have a NDIS package and are self-managed, you can access our services directly. You pay for the services and we send you a receipt which you can then use to claim through the NDIS portal.

If you are Plan Managed or Agency Managed, you will need to sign a service agreement with us so we can send invoices directly to your plan manager or to the portal for payment. This can be used for assessments and programs we offer depending on what funding you have assigned in your package. We have an Occupational Therapist who can help with reports for plan reviews and can also carry out assistive technology assessments. For further information about the NDIS please visit


If you are a white or orange card holder the condition named on the card must be the condition that we are treating. You will need a referral from your GP for treatment for that condition. You then pay upfront and claim a rebate from DVA. For gold card member’s invoices are sent directly to DVA. Claimable services include one-on-one assessments and classes with our Allied Health Professionals. Rebates predetermined amounts set by DVA. For further information please visit

Private Health Fund

If you have extras cover with your Private Health Fund you can claim a rebate. We can process this claim at our office using HiCaps at the time of your appointment or service purchase. Rebates are available with all of our Allied Health Professionals which include: Dietitian; Exercise Physiologist; Physiotherapist; Occupational Therapist; and also used with some of the group programs overseen by our Clinicians. The rebate amount varies depending on your health fund and level of cover.

Enhanced Care Plan/ Chronic Health Plan (Medicare)

You can access Medicare rebated assessments with our Allied Health Professionals of you have an Enhanced Care Plan Sometimes known as a Chronic Health Care Plan. You will need to see your GP to request one BEFORE your appointment with our clinicians. You are entitled to 5 visits per calendar year which can be used to see our Dietitian, Exercise Physiologist, Physiotherapist or Occupational Therapist. Invoices are paid in full, upfront and Medicare rebates processed on the spot if you bring your Medicare card and your bank card with you. Receipts can also be taken to Medicare for rebate claims rebate. As at July 2020 the rebate amount for one-on-one services offered by Arthritis ACT Allied Health Professionals is $55.10.

Refund Policy

At Arthritis ACT we offer a money-back guarantee on products purchased with the exception of memberships, class ‘passes’ and the cost of individual, one-to-one, consultations which are non-refundable. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked by presenting your receipt to Arthritis ACT. You are eligible for a full reimbursement within 30 calendar days of your purchase.  Please note all refunds will incur an administration fee of $25. 

After the 30-day period, you will no longer be eligible to receive a refund. Upon request and presentation of proof of purchase, the money will be refunded to you via EFT payment (personal bank account details will need to be supplied). This may take 3 to 4 business days for a refund to show up on your bank statement.

If you have any additional questions or would like to request a refund, feel free to contact us.